The agreement between you and Stratogizer

• “Platform” means the Stratogizer software-as-a-service product, including stratogizer.co.za, the application, the integrations we offer, and any documentation we publish.
• “Workspace” means the agency- or team-level container inside the Platform that holds companies, campaigns, and team members.
• “Customer” means the legal entity or individual that owns a Workspace and pays the subscription. “User” means an individual the Customer has authorised to access the Workspace.
• “Customer Content” means any data, text, document, image, or other material that a User uploads to or generates through the Platform — including briefs, brand assets, integration data, and AI prompts.
• “Outputs”means the AI-generated deliverables the Platform produces in response to a User’s request (strategies, audits, recommendations, content briefs, etc.).
• “Fees” means the recurring subscription charges and any usage-based charges associated with your Workspace plan.

• You must be at least 18 years old and able to enter into a binding contract to use the Platform.
• You are responsible for keeping your sign-in credentials confidential and for all activity carried out under your account. Notify us promptly at info@stratogizer.co.za if you suspect unauthorised access.
• Workspace owners may invite Users with different roles (owner, manager, member, viewer). The Workspace owner is responsible for the actions of all Users they invite and for ensuring those Users comply with these Terms.
• We may refuse, suspend, or terminate any account that we reasonably believe is being used in violation of these Terms.

• Subscription Fees are billed in advance for the term you select (typically monthly or annual). Usage-based charges (e.g. AI token consumption above your plan’s allowance, where applicable) are billed in arrears.
• Fees are quoted in South African Rand (ZAR) unless your billing region is configured otherwise. Fees are exclusive of any applicable taxes (e.g. VAT) which we will add where required by law.
• Your subscription auto-renews at the end of each term unless you cancel before the renewal date. You can cancel from inside your Workspace settings or by emailing info@stratogizer.co.za. Cancellation takes effect at the end of the current billing period.
• Fees already paid are non-refundable except where required by South African consumer law or where we explicitly offer a refund in writing.
• We may change pricing for a future renewal term by giving you at least 30 days’ notice. If you do not agree, you may cancel before the change takes effect.
• If your payment fails, we may suspend access until the outstanding balance is settled. Repeated failure may result in termination.

You agree not to:

• Use the Platform for any unlawful, fraudulent, harassing, or abusive purpose.
• Upload Customer Content that infringes any third party’s intellectual property, privacy, or other rights, or that contains malware or malicious code.
• Attempt to circumvent the Platform’s security, RLS, or rate-limiting; reverse engineer the Platform; or access it via automated means in a way that materially degrades service for other users.
• Use Outputs to generate content that promotes violence, sexual content involving minors, deceptive impersonation, election manipulation, or that materially violates the AI provider’s usage policies (currently Anthropic’s Acceptable Use Policy).
• Resell, sublicense, or expose the Platform to third parties as a standalone product. Using Stratogizer to deliver client work as part of an agency engagement is permitted and expected.
• Use the Platform to make decisions that have legal or significant effects on individuals (e.g. employment, credit, housing) without an appropriate human review process.

• You retain all ownership of Customer Content. We do not claim any rights in your briefs, brand assets, integration data, or other inputs beyond what we need to provide the Platform.
• You grant us a worldwide, non-exclusive, royalty-free licence to host, copy, transmit, and process your Customer Content solely for the purpose of operating the Platform, generating the Outputs you request, and improving the security and reliability of the service.
• You are responsible for ensuring you have all rights and consents needed for any Customer Content you upload. You confirm that your Customer Content does not violate any third-party right and complies with applicable law.
• We may remove Customer Content that we reasonably believe violates these Terms or applicable law. Where lawful and practical, we will notify the Workspace owner first.
• We do not use your Customer Content or Outputs to train AI models, and we do not allow our AI sub-processors to do so on the API tier we operate on.

• As between you and Stratogizer, you own the Outputs we generate for your Workspace, subject to your continued compliance with these Terms.
• Outputs are produced by large language models. They may be inaccurate, incomplete, outdated, or biased. You must independently verify any Output before relying on it for a business, legal, financial, medical, or safety decision. You are solely responsible for what you do with the Outputs.
• AI models can produce similar Outputs in response to similar inputs across different Customers. We make no warranty that any Output is unique or original, and we do not warrant non-infringement of third-party intellectual property in Outputs. You agree to use your own judgement and standard creative-review processes before publishing or distributing any Output.
• We may aggregate and anonymise usage signals (e.g. token counts, latency, error rates) to operate, secure, and improve the Platform. Aggregated and anonymised data does not identify you, your Workspace, or your Customer Content.

• The Platform integrates with third-party services (currently Google Search Console; in future, Meta, LinkedIn, GA4, and others). You are responsible for complying with the terms of each third-party service you connect.
• When you connect a third-party service via OAuth, we receive access to the data you authorise. We use that data only as described in our Privacy Policy. You can disconnect any integration at any time from inside the Platform.
• We are not responsible for outages, rate limits, data quality, breaking changes, or policy changes imposed by third-party providers. If a provider revokes our access or changes its terms in a way that materially affects an integration, we will inform affected Workspace owners.

• We aim for high availability but do not guarantee that the Platform will be uninterrupted, error-free, or secure against every type of attack. Maintenance windows will be communicated in advance where reasonably practical.
• Support is delivered by email at info@stratogizer.co.za during South African business hours (Monday to Friday, 09:00–17:00 SAST), excluding public holidays.
• Where a published service-level agreement (SLA) applies to your plan, the SLA terms prevail over the general statement above.

Each party will protect the other’s Confidential Information using at least the same standard of care it uses for its own confidential information, and will use it only to perform under these Terms. “Confidential Information” includes any non-public information disclosed by one party to the other that is marked as confidential or that a reasonable person would understand to be confidential. It does not include information that is publicly available, independently developed, or rightfully obtained from a third party without confidentiality obligations.

• Each party warrants that it has the legal right to enter into these Terms and to perform its obligations under them.
• Except as expressly set out in these Terms or in a written order form, the Platform and the Outputs are provided “as is” and “as available” without warranty of any kind, whether express, implied, or statutory, including any implied warranty of merchantability, fitness for a particular purpose, accuracy, or non-infringement, to the maximum extent permitted by law.
• Nothing in these Terms excludes or limits any liability that cannot be excluded or limited under South African law (including the Consumer Protection Act, where it applies).

To the maximum extent permitted by law:

• Neither party is liable for any indirect, incidental, special, consequential, exemplary, or punitive damages, lost profits, lost revenue, lost goodwill, or loss of data, even if advised of the possibility of such damages.
• Each party’s total aggregate liability arising out of or related to these Terms is capped at the greater of (a) the total Fees paid by you to Stratogizer in the 12 months preceding the event giving rise to the claim, and (b) ZAR 10,000.
• These limits apply regardless of the form of action (contract, delict/tort, statute, or otherwise) and survive termination.
• The limits do not apply to (a) either party’s indemnity obligations, (b) breach of confidentiality, (c) Customer’s payment obligations, or (d) liability that cannot be limited under applicable law.

You will indemnify, defend, and hold us (and our affiliates, employees, and contractors) harmless from and against any third-party claim, demand, loss, damage, or expense (including reasonable legal fees) arising out of (a) your or your Users’ misuse of the Platform, (b) your Customer Content, (c) your use of any Output, or (d) your breach of these Terms or applicable law.

We will indemnify you against third-party claims that the Platform itself (excluding Customer Content, Outputs, and integrations with third-party services) infringes that third party’s South African intellectual property rights, provided you notify us promptly, give us sole control of the defence, and reasonably cooperate.

• Either party may terminate these Terms for material breach by the other if the breach remains uncured 30 days after written notice.
• We may suspend or terminate your access immediately if we reasonably believe you are using the Platform in a way that creates a security, legal, or reputational risk.
• On termination, your access to the Platform ends. We will retain Customer Content for up to 90 days, after which it will be permanently deleted (subject to legal retention requirements). You can request export of your Customer Content during the 90-day window.
• Sections that by their nature should survive termination (definitions, IP, warranties, liability, indemnity, confidentiality, governing law) will survive.

We may update these Terms from time to time. Material changes will be communicated to Workspace owners by email at least 14 days before they take effect. Non-material changes (typo fixes, clarifications, formatting) take effect when posted. The “Last updated” date at the top of this page reflects the current version. By continuing to use the Platform after a change takes effect, you accept the updated Terms.

• These Terms are governed by the laws of the Republic of South Africa, without regard to conflict-of-laws principles.
• The parties will attempt in good faith to resolve any dispute through written notice and discussion. If a dispute cannot be resolved within 30 days, the parties submit to the exclusive jurisdiction of the High Court of South Africa, Western Cape Division, Cape Town.
• Nothing in this section prevents either party from seeking urgent interim or injunctive relief in any court of competent jurisdiction.

• Legal & contract notices: info@stratogizer.co.za
• General support: info@stratogizer.co.za
• Postal address: Stratogizer (Pty) Ltd, 1 Hewitt Street, Durbanville, 7550, South Africa